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PRIVACY POLICY AND T&Cs

When we agree to start working together I will signpost you to this page of my website so that you have the opportunity to read, understand and agree to the information here.

Confidentiality & privacy for clients

Anything you disclose to me during your sessions is confidential with the exception of disclosures of risk of serious harm to yourself or another person, concerns about the safety of a child or involvement in illegal activity when I am required to make a disclosure under UK/EU Law as I reside in the UK. I will not pass your personal details onto another person or organisation.

I will not provide details of your sessions to any third party and if your case is discussed with my Clinical Supervisor, your details will be anonymised.

I do not provide letters detailing your attendance at or content of sessions to any third party and I am not able to offer any information to be used in divorce, child contact or other legal proceedings.

I keep a record of your attendance at sessions and a general note of the issues we have discussed. I also ask you to provide your name, date of birth, postal address, telephone number and email address and your GP’s name and surgery. This information is kept electronically only – I no longer use physical paperwork for environmental and security reasons. 

You remain responsible for the inherent risks of transmitting data over the internet but I do take reasonable steps to ensure that this website is secure. I do not store credit card or payment details or share these with third parties.

Cancellation & changes

Your package or sessions must be paid for in advance by a mutually agreed payment method at the time of booking. While we are working together, if you need to change the date &/or time of a session, I am happy to rearrange at a mutually convenient time for us both at no extra cost in the event of you providing me with more than 48 hours notice of the change.

Changes that take place less than 48 hours prior to your session will result in the loss of that session.

If I need to postpone your session due to an emergency or sickness, I will offer you the opportunity to rebook your session at a mutually convenient time for us both.

If you are late for a session or not available without prior notice, you will lose that session. If you are late, I may be able to proceed with the remainder of your session at my discretion.

Refunds

I offer packages of therapeutic support & other services with advance payment that are strictly non-refundable. You agree to these terms & conditions upon booking & payment.

Quality assurance

In the event of a complaint, please contact me in the first instance & I will always do my best to resolve the situation. I’m always keen to take feedback on board in order to improve the services I offer.

Disclaimer

I’m a UK based Relate qualified Counsellor & PGCE qualified Trainer with extensive experience working with couples & singles. Please ask if you’d like to know more about my professional qualifications & training. I operate an independent Consultancy & I am not affiliated to or part of any organisation, charity or company.

All information & advice that I offer is based upon my own opinion & offered with the best of intention. Talking therapies are never intended to diagnose or cure disease & are complementary to conventional medicine. If you are concerned about your health or well-being it is important that you consult a medically trained doctor.

You are responsible for your own health & well-being. All decisions you make are your own. Results depend upon many factors, including your personal commitment to change, the choices you make, investment of time & energy between sessions and the unique circumstances in your life. Results are therefore not guaranteed – whether you choose to continue or end your relationships will always be entirely your own decision. Sometimes it is the right decision for couples to separate & if you decide this is right for you, I will support you with this & can help you explore your options moving forward.

I comply with the Data Protection Act 1998 and any other applicable Data Protection legislation.

GDPR Compliance Statement

In accordance with GDPR legislation, when you provide your personal details to me via this website, opt in to a free download or offer, you will be asked to check a consent box to get updates & marketing from me by email only.

When you make an enquiry about therapeutic services via this website, I’ll respond to your enquiry but I will not automatically add you to my mailing list.

The information I collect about you is only ever used to communicate with you about my news, updates, insights, offers, products & services, training opportunities or events. I do not use this information for any other purpose beyond managing my business relationship with you and delivering my services effectively. I’ll only ever contact you by social media if we each choose to be connected.

I’ll never share your personal details with anyone or sell your details to anyone or any organisation & I’ll treat your personal information with respect.

You can change your mind at any time by clicking the unsubscribe link in any email you receive from me or by contacting me at info@rhiankivits.com

You can also write to me at 51 Tregarrick, Looe, Cornwall, PL13 2SD if you prefer to communicate that way.

I use MailChimp & Active Campaign as my marketing automation platforms and I work in trust that they are in compliance with the GDPR regulations and that they hold your data securely on their servers. The information you provide by clicking to submit your personal information to me you acknowledge that the information you provide will be transferred to MailChimp or Active Campaign for processing in accordance with their Terms and Privacy Policies.

Use of Cookies:

Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

Rhian Kivits uses the following cookies on the Site:

Cookie Name Purpose
Facebook Pixel cookie Tracks your activity as a page view, form completion or purchase on each page on our website


Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

 

This policy was updated 21/02/19 and any future updates will be posted on this webpage.