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PRIVACY POLICY AND T&Cs

I comply with the Data Protection Act 1998 and any other applicable Data Protection legislation.

GDPR Compliance Statement

In accordance with GDPR legislation, I need to let you know that when you provide your personal details to me via this website, opt in to a free download or offer, you’re also consenting to get updates & marketing from me by email only.

The information I collect about you is only ever used to communicate with you about my news, updates, insights, offers, products & services, training opportunities or events. I do not use this information for any other purpose beyond managing my business relationship with you and delivering my services effectively. I’ll only ever contact you by email or Facebook messenger if we are connected.

I’ll never share your personal details with anyone or sell your details to anyone or any organisation & I’ll treat your personal information with respect.

You can change your mind at any time by clicking the unsubscribe link in any email you receive from me or by contacting me at info@rhiankivits.com

You can also write to me at 51 Tregarrick, Looe, Cornwall, PL13 2SD if you prefer to communicate that way.

I use MailChimp & Active Campaign as my marketing automation platforms and I work in trust that they are in compliance with the GDPR regulations and that they hold your data securely on their servers. The information you provide by clicking to submit your personal information to me you acknowledge that the information you provide will be transferred to MailChimp or Active Campaign for processing in accordance with their Terms and Privacy Policy

Use of Cookies: 

Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

Rhian Kivits uses the following cookies on the Site:

Cookie Name Purpose
Facebook Pixel  cookie Tracks your activity as a page view, form completion or purchase on each page on our website
     
     


Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

Confidentiality & privacy

Anything you disclose to me during your coaching is confidential with the exception of disclosures of risk of serious harm to yourself or another person, concerns about the safety of a child or involvement in illegal activity when I am required to make a disclosure under UK/EU Law as I reside in the UK. I will not pass your personal details onto another person or organisation.

You remain responsible for the inherent risks of transmitting data over the internet but I do take reasonable steps to ensure that this website is secure. I do not store credit card or payment details or share these with third parties.

Cancellation & changes

Your package must be paid for in advance by a mutually agreed payment method at the time of booking. While we are working together, if you need to change the date &/or time of a 1:1 session, I am happy to rearrange at a mutually convenient time for us both at no extra cost in the event of you providing me with more than 48 hours notice of the change.

Changes that take place less than 48 hours prior to your session will result in the loss of that session.

If I need to postpone your session due to an emergency or sickness, I will offer you the opportunity to rebook your session at a mutually convenient time for us both.

If you are late for a session or not available without prior notice, you will lose that session. If you are late, I may be able to proceed with the remainder of your session at my discretion.

Refunds

I offer a packages of therapeutic support & other services with advance payment that are strictly non-refundable. You agree to these terms & conditions upon booking & payment.

Quality assurance

In the event of a complaint, please contact me in the first instance & I will always do my best to resolve the situation. I’m always keen to take feedback on board in order to improve the services I offer.

Disclaimer

I’m a UK based Relate qualified Counsellor & PGCE qualified Trainer with extensive experience working with couples & singles. Please ask if you’d like to know more about my professional qualifications & training. I operate an independent Consultancy & I am not affiliated to or part of any organisation, charity or company.

On this site, I offer a packages of therapeutic support, education & information on this website that incorporate therapeutic techniques but are beyond the scope of ‘pure’ counselling or therapy because I offer psychoeducation, mentorship & guidance.

All information & advice that I offer is based upon my own opinion & offered with the best of intention. Talking therapies are never intended to diagnose or cure disease & are complementary to conventional medicine. If you are concerned about your health or well-being it is important that you consult a medically trained doctor.

You are responsible for your own health & well-being. All decisions you make are your own. Results depend upon many factors, including your personal commitment to change, the choices you make, investment of time & energy between sessions and the unique circumstances in your life. Results are therefore not guaranteed – whether you choose to continue or end your relationships will always be entirely your own decision.

This policy was updated 17/02/19 and any future updates will be posted on this webpage.